At Pinner Florist, we are committed to bringing joy and beauty to your doorstep with every bouquet. As a trusted local Pinner florist, serving homes and businesses in and around the area, we take great pride in the quality and freshness of our flowers. We understand how important it is that your arrangement arrives in perfect condition, and we stand behind the quality of every order with our Pinner fresh flowers guarantee.
If, for any reason, your flowers arrive damaged or in less-than-perfect condition, please notify us as soon as possible upon receipt. We kindly request that you provide details and, if possible, clear photographs of the damaged flowers and their packaging. This helps us to not only address your concern swiftly but also improve our service for you and other customers in the future.
Once assessed, you will be offered a suitable resolution, typically in the form of a replacement arrangement or a full refund, depending on your preference and the circumstances.
We guarantee that your flowers will remain fresh and vibrant for a minimum of 5 days from the date of delivery, provided they are cared for according to our included care instructions. Should you experience a noticeable loss of freshness within this window that does not stem from improper care or environmental factors, please contact us right away. Our team will investigate and provide you with either a replacement or a partial/full refund to ensure your complete satisfaction.
Your happiness and trust in our service are our top priority. If you qualify for a refund or replacement under our damaged-on-arrival or freshness policies, you may choose between:
Refunds will be processed using your original payment method. In the rare case a specific design or bloom is unavailable for a replacement, we will provide a suitable alternative or refund in consultation with you.
Your feedback is vital to our continued improvement and exceptional service. To make a complaint regarding your flower delivery or order experience, please contact us promptly, ideally within 24 hours of delivery, to ensure we can respond appropriately. Include as much information as possible about your order and the issue encountered. We aim to acknowledge all complaints within one working day and will work with you to resolve any issues promptly and fairly.
Our team is dedicated to turning any negative experience into a positive outcome, reaffirming your trust in us as your chosen local florist in Pinner.
Pinner Florist values each and every customer, from households to local businesses. As a local business, we are passionate about exceeding your expectations every time you order from us. Thank you for choosing Pinner Florist – your fresh flowers specialist in Pinner.
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