These Terms and Conditions apply to all transactions conducted with Pinner Florist through our online shop. By ordering flowers or related products from our website, you confirm that you accept these Terms and Conditions in full. Our terms apply to customers throughout Pinner and its surrounding areas wishing to benefit from our online flower delivery service. Please review the following provisions carefully to understand your rights and obligations when purchasing from us online.
Our website provides a convenient platform for ordering flowers and associated products for delivery in Pinner and the surrounding regions. To place an order, simply select your desired bouquet or arrangement, add it to your basket, and proceed to checkout. You will be asked to provide delivery details, your contact information, and any necessary messages or instructions regarding your order.
Once you submit your order, you will receive an automatic email acknowledging receipt. This does not constitute acceptance of your order. Acceptance occurs only when Pinner Florist dispatches your order and sends you a confirmation of dispatch. We reserve the right to decline or cancel orders at our discretion, and will notify you of any such decisions promptly.
All products are subject to availability. In the unlikely event that your chosen flowers or arrangement is unavailable, we will contact you as soon as possible to offer a suitable alternative or provide a full refund.
Pinner Florist accepts payments via a wide range of secure methods displayed on our payment gateway at checkout, including major debit and credit cards. Payment must be made in full at the time of placing your order. All prices displayed online are in British pounds sterling (£) and include VAT where applicable. Delivery charges, if applicable, will be clearly indicated before you confirm your order.
In the event that a payment cannot be processed, we will be unable to fulfil your order and will inform you immediately. Please ensure you enter your payment details correctly, as incorrect information may lead to delays or refusal of your order.
Pinner Florist offers flower delivery services across Pinner and neighbouring localities. On placing an order, you can select your preferred delivery date; while we do our utmost to deliver on your chosen date, we cannot guarantee specific delivery times. Orders placed for same-day delivery are subject to a cut-off time, details of which are published on our website.
Our standard delivery hours are between 9am and 6pm, Monday to Saturday, excluding public holidays unless otherwise stated. Should we encounter any difficulties with delivery—such as inability to access the delivery address or absence of the recipient—we will attempt to contact you for further instructions or, where appropriate, leave the flowers in a safe place or with a neighbour.
It is your responsibility to ensure that the recipient's address and contact details are accurate. Pinner Florist cannot be held liable for failed deliveries where the address provided is incomplete or incorrect.
If you wish to cancel or amend your order, please notify us as soon as possible prior to dispatch. Where possible, we will accommodate your request up until the point of dispatch. Once your order has left our premises, it is not usually possible to cancel, amend, or change delivery details, due to the perishable nature of our products.
If you have placed an order for a future date, you may cancel for a full refund up to 24 hours before the dispatch date. After this period, cancellations may not be possible. Refunds where applicable will be made to the original payment method.
Due to the perishable nature of flowers, we are unable to accept returns unless the product is damaged or not as described on arrival. If you are unsatisfied with the quality or condition of your flowers and notify us within 24 hours of receipt, we will investigate your complaint and, where appropriate, offer a replacement or refund at our discretion.
To allow us to process quality-related complaints, you may be required to provide photographic evidence of the product received. All decisions regarding refunds or replacements will be made promptly and fairly, and we are committed to ensuring customer satisfaction for every flower delivery across Pinner and nearby areas.
We take great care to ensure that product descriptions and images on our site accurately reflect what we deliver. However, flowers are natural products and may vary in colour, size, or availability according to season. Where necessary, Pinner Florist reserves the right to substitute blooms or foliage of equal or greater value and quality, especially if certain varieties are not available. Should a significant substitution be required, we will make every reasonable effort to inform you before dispatch.
You may include a personal message with your order. We reserve the right, at our complete discretion, to decline or amend messages that contain inappropriate or offensive language, or that violate our terms of service. For custom arrangements or special requests, please contact us at the earliest opportunity so we can advise on feasibility and potential additional costs, if any.
Pinner Florist strives to provide high quality products and courteous, timely service. However, our liability for any claims arising from your order (including, without limitation, negligence, breach of contract or statutory duty) is strictly limited to the purchase price of the product in question. We do not accept liability for consequential losses, loss of enjoyment, or indirect damages incurred as a result of any breach of contract, provided this is permitted by UK law.
We shall not be held responsible for any delay, loss, or non-delivery due to circumstances beyond our reasonable control, such as adverse weather conditions, accident, or force majeure events.
We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion if we believe that a customer has acted dishonestly, fraudulently, abused promotional offers, or otherwise contravened these Terms and Conditions.
All customer data provided to us in connection with your order will be processed in accordance with our Privacy Policy and the UK General Data Protection Regulation (GDPR). Your information will only be used for order fulfilment, customer service, and, where consent is given, for our own marketing purposes. We do not share your personal information with third parties except as necessary to complete your order or comply with legal obligations.
All intellectual property, including images, text, and branding displayed on the Pinner Florist website, remains our property or that of our licensors. You must not reproduce, copy, download, or use any part of our site without express written permission.
These Terms and Conditions, and all transactions arising from them, shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these terms will be subject exclusively to the jurisdiction of the courts of England and Wales.
Pinner Florist reserves the right to amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will always be posted on our website and will take immediate effect upon publication. Your continued use of our site and services will be deemed acceptance of the updated terms.
These Terms and Conditions apply to all online flower orders and deliveries made by customers located in or requesting delivery to Pinner and the neighbouring areas. We are delighted to serve the local community and nearby regions with professional, reliable online flower delivery. If you are unsure whether your address is within our delivery radius, please consult the information on our website before placing an order.
If you have any questions or concerns regarding these Terms and Conditions or any aspect of your order, please refer to our contact page for details on how to get in touch. Our team is committed to assisting you with all flower delivery inquiries and ensuring your experience with Pinner Florist is exceptional.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Pinner, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Pinner.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
